Originally Posted by Shmoo
Considering the horror stories coming from people buying JRSC, I would never even consider one even if they were a good idea on a 4 cylinder engine to begin with. Yeah, they have a 100k mile warranty, but how many calls, flaming hoops, and hassles would you have to go through to fulfill that warranty due to the awful customer service over at Jackson Racing. I have a Greddy kit and I don't doubt their service would be just as bad, if not worse. But they have an excuse: they are a completely Japanese company who works through dealers, not customers. Where is Jackson Racing's excuse?
I've heard two tales of woe.
h:
IMO, the underlying issue is that Oscar Jackson sold his business to Moss Motors and Moss Motors was incapable of providing proper customer care at that time.
I do agree with you though... Moss Motors aka Jackson Racing had no excuse for their prior idiocy.
Since Eaton is responsible for building and servicing the superchargers, the warranty ought to stipulate that the consumer sends their claim directly to Eaton if the unit is deemed defective.
Actually, does anyone know how those 2 cases were resolved? :dunno: I assume that Moss Motors was taken to small-claims court, or they settled.
In the past few years, Moss Motors has shown initiative by building new systems for the K-Series motors and I'm personally willing to consider them as an option. Maybe.
[ slvrteg -- I sincerely apologize for derailing your thread.
h:]