well, i have a pretty good feel for the process but its extremely difficult cuz my mkt sucks. i have to drive 1,2,3 hours to find a car that i want. so, its always easiest for me to at least try to begin communications with them over the phone or via email. im not one to drive so far to find out that the car isnt there anymore etc. plus, i cant go back every weekend to hope that we can work a deal. it sucks but i guess thats part of living in a shitty market.