Originally Posted by ISP James
ive been told by somebody that works at UPS that they are told to not worry about anything but moving that package along quickly. he told me that if the box breaks open, pick up as much of the contents as you can and retape the box, sending it along. he said they arent told to be cautious or gentle with the boxes. hearing that, i was pretty disgusted.
That is not true. at least at our HUB. Every employee is told to handle the package properly as if it were their own possible package. And to go Hand to surface with each package. That means no throwing, tossing, dropping. Of course there is the exception who doesnt care what the rules are.
As far as packages that break open, we tell everyone to Grab as much as they can and put it in a tote. After going in a tote we send the tote to Rewrap to Tape the box up as best as possible. Alot of times it is impossible to grab everything that could have come out of a package. Companies ship catalogs, blank paper, Nuts and bolts, Huge Boxes of Pens and other items that are impossible to get every piece of. WE cant stop 75,000 plus packages in order to pick up tiny items.
Again many of these problems are caused due to poor packing Jobs by the shipper.