Hey Techie,
I'm an ASE master tech, and you are right about one thing and one thing only. I rarely take my car to the dealer for maintenance. The reason for that is my superior mechanical skills far exceeds any of those exhibited in any dealership. My maintenance program exceeds the OEM recommendations, my car never misses an interval, and you are completely wrong except for this one point. You sound like some earring wearing, tattooed punk that works "for Acura" in some garage in the burbs. So what, you did a couple of quick brake jobs, and was granted some school based on that? Now you at least escape the car washing!! Dude, your product line is losing market share due to decisions being made way over your head. Maybe now that we see that your heads are not paying attention to what customers are really saying, we understand the slippage.
Keep up the "good work", and do me a favor, and don't ever change yourself, or the arrogant culture at H-A.