Originally Posted by ranpow

To answer some of your questions:

The car is a 2003 Honda Civic LX Sport Sedan - it was purchased at the local Honda dealership in St. John's, Newfoundland, Canada.

The problem with the rattle from the front end on the first day was a broken pipe - not a heat shield.

In Canada, there are no lemon aid laws like in the US.

I have spoken with a lawyer and she advised me that Honda's contractual obligations is to repair the car under warranty which they are doing. If I had the same problem constantly recurring I would have a case but they eventually fix the problem. Unfortunately with my car, every problem is a new one - and trust me there are alot of problems and alot of inconveniences to get it fixed.

Over the past couple of weeks, I have been in contact with Honda Canada several times and am gradually working my way up the ladder in their complaint department.

Honda Canada has stated that they have done all that they are required to do: repair the car under warranty.

Since they understand my frustation, they have offered to pay for my next regular scheduled maintenance in August (an insulting offer from my point of view) and it sounds like they are trying to impress on the dealer to give me a loaner in cases of future warranty issues. However, knowing the dealer, they will not give a loaner as they have stated on many occassions that "we do not have a loaner program or a loaner fleet". Honda Canada told me to contact them in cases where the dealer does not give me a loaner but there is one problem: I usually drop off the car in the morning when I go to work (between 8:00 and 8:30 local time) but Honda Canada's customer relations department does not open till 10:30 my time due to time zone differences.

I hear what everyone is saying and I know that everyone praises Honda - that is why I purchased the vehicle However what I am hearing and what I have heard about Honda is not what I am experiencing. That is why I feel compelled to post this message.