That's crap! Wheels should be rated to withstand 100mph impacts. To sustain damage at only 20mph is an outrage! Puh-leeze, I can stop a 20mph car with my pinky...
Just kidding. Sucks for that guy. I hear Rota is pretty good about customer relations though. I guess we'll see what happens even though I think the driver was probably at fault. Good luck to him.