AOL has some new blocks that are in place to block domains. My company has been blocked and unblocked on almost a daily basis since this crap AOL 8 came out.

4 of our customer service reps have aol accounts at home. One day it was really bad and we were blocked from aol.com email for about 3 days straight. Those 4 customers all said that they could not email each other durring those 3 days or other friends/family on AOL. Our system engineers contacted AOL about the block and AOL engineers confirmed that the blocks were out of hand and even effecting AOL customers trying to contact other AOL customers. So no, they may not have told you everything that goes on at AOL, but it happend.