Take it back and talk to the manager. That shit is messed up, especially when those ass clowns won't even cop to it.
I'd ram it down their throat and become a thorn in thier side, bothering them every day until they fix it. If the local shop won't do anything about it, call the corp. hotline. I'd take it up to Mr. Best Buy himself if I had to.
I don't let that kind of crap slide :angry: