dude, he's got to realize that america knows that he is representing the family, and if they got someone else (presumably who didn't represent the family) their input on the situation would be just like anyone elses. So frankly it doesn't matter if they get someone else. When you are speaking on behalf of your family, especially in a situation as delicate as this one, you don't flip out after the lady asks you "What has he told you?". Not only are you losing your composure, but you are just showing them that Michael isn't the only wack job in the family, thus reducing his and his families credibility even further.