Originally posted by NoRiCeHeRe
So if I call the 611 and explain the situation to the rep. they can send me a new phone, free? 
That doesn't seem possible, if it is cool. I will give them a call and see.
well, they give you a new handset, and a pd postage box for your old phone so it can be returned. You only get an empty phone, so you have to use your battery, sim card, charger and all other accessories.