i has that same problem with sears. i brought my car in to have a flat fixed. the spare was on the front driver side so it was a little lower than the rest of the car and the couldn't get the arm on the lift under the driver side. and what they did was lift the driver side up by lifting up by the front fender, they put a crease into the fender and made it misaligned. so im guessing that is what they did to your car. is your car lowered??? but i noticed this because i saw them lift up the car by the fender and waited there until they ackknowledge that they messed up my fender but they didnt but then i got to talk to the upper management and told me to get estimates to get the fender fixed. i got 600 out of the whole thing which is cool cause i just fixed the fender myself. i hope you get them to accept responsibility for it.