Here's my story...its summarized below in an e-mail I sent to the owner of Schaller Honda in New Britain, CT:

I just decided to try your Honda dealership after moving to CT from FL. I find it hard to say that I am even 5% delighted. In fact, I would say that I am 0% delighted. I brought my 95 Honda Civic to your service department to have the broken AC system diagnosed. Before I arrived, my car was dent-free. I am fanatical about keeping my car in top shape and I wash the car every week, thus I know all the contours of the car and I know where every imperfection, be it a dent or a scratch, is located. As I picked up my car last night (8/14) at 5:15pm, I didn't get a good chance to look at it until I arrived at my house at 5:45pm. What I found disturbed me. I found 1 large dent on each of the front fenders...both in the same area on the respective fender. They were obviously not there before I took it to the dealership. I called this morning as soon as I got to work and was told to bring it in, which I did. When I arrived, no one would take responsibility, nor could they explain how it could've happened. They tried to tell me that since the dents were on both sides of the car, it was the contour of the fender. When I told them that it wasn't and that I know the contours of my car, they tried to tell me that it was my fault and they wouldn't fix it. In addition, with an attitude, they told me that the body shop was in the back and I could take it there for an estimate. Unfortunately, I will not be taking my car back to your dealerships, nor will it ever visit one of your body shops as a result of this.

So, now I have two identical dents on both front fenders (with creases). I'm heading another bodyshop to get an estimate. Then I have to deal with the $1100 that its gonna cost to get the AC fixed.


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Alex Nieves
95 Civic DX Sedan - D16Z & Auto-Manual swap.