Originally posted by tirod2slc
The brand fell from 128 (tying with Chevrolet) in the J.D. Power and Associates 2002 Initial Quality Study to a ranking of 132 in the 2003 study - just one point above the average score of 133.
Mercedes says much of that decline was because of complaints about the complexity of the E class stereo/radio system and excessive wind noise. [/i]
What they are also not saying is the poor quality of MLs are dragging down the score too. It is really nice that MB is giving customers new cars instead of just a check and a "sorry we screwed up" letter. I wonder if the new cars will come with the Command system? This is definitely a win-win situation for all involved.