Toyota Techs Taped Stealing from Customer's Vehicle

[94civicEX]

http://consumerist.com/5308464/video...ustomers-truck The first two times Jason brought his truck in to his local Toyota dealership for service, he noticed that someone had taken quarters from his change compartment. He complained both times, but was ignored. So the third time he brought his truck in, he placed a video camera on the passenger side. The dealership didn't ignore him this time. Jason was originally only concerned about the missing quarters, but his camera also captured Hampton Toyota employees sifting through his medication, using racial slurs, and watching porn in Jason's truck. Jason emailed us a copy of the letter he sent the owner of Hampton Toyota. Dear Mark Hampton: I am writing to you as an unsatisfied customer. I think the DVD enclosed will speak for itself. First, a little history about my experience with your dealership. I purchased my truck, brand new from your dealership, in June 2007. I brought my truck in for the first 5,000-mile service/oil change. Upon picking up my truck I noticed over $10 worth of quarters were stolen from the driver's side door compartment. I complained and even mailed a personal letter to the dealership, addressed to the general manager. I never received a reply, or an apology. The second time I brought my truck in was in December 2007, for my 10,000-mile service. I took note of the amount of quarters in that same compartment. Upon picking up my truck, I noticed that half of them were stolen. I immediately complained to the service department. I was told the manager was in a meeting and would contact me. He did not return my call, and I was able to speak with him after calling several times. I also informed my salesman, by letter, after he sent a follow-up letter asking how I was enjoying my truck. I explained both of these situations, yet never heard back from anyone. In June 2008, I decided to use Hampton Toyota to get my truck serviced again. I previously used dealerships out of Lafayette, but I was tired of the drive and inconvenience of driving to Opelousas or New Iberia. After all, I was not in the wrong. This time I decided to take action to prove the theft. I placed a small digital video camera, clearly visible, in the passenger side inside door handle compartment. Upon me arriving I hit record to see what would happen. I also inventoried everything in my truck, specifically the amount of money inside. The result is on the DVD enclosed. On this DVD you will find the following: 1. The first person to touch my truck was the service manager, Mike (see DVD video #1 "Mike the Service Manager"). He opens my door, puts my keys in the ignition, writes down my mileage, and then removes the keys. Next, he takes a notice in my keys. I keep a red pill vial, used for hikers, on my key chain. I keep personal medication in it for emergencies. He then unscrews the vial, looks inside and smells the vial. Next, he pours them into his hand and inspects them. He then puts them back in the vial and then licks the pill dust from his hand. He then screws the vial back together, replaces the keys, and then writes down the VIN number from the door sticker. Before closing the door, he checks the door compartment where my previous thefts occurred. He closes it without taking anything. He then returns to the vehicle, opens then compartment and proceeds to remove quarters (3 of the 6, totaling $0.75). He then inspects the other contents of the compartment, closes it, and then inspects the bottom door compartment before closing my door. 2. The second person to appear is the unnamed service male (see DVD video #2 "Oil Change Guy"). Upon entering my truck, he places it in reverse and says "ole stupid ************, back the fuck up." Apparently someone was behind him and he could not back up. He then proceeds to drive my truck around the dealership and into the service garage. Immediately after placing the truck in park, he opens the astray, which contains pennies, nickels and dimes, and visually inspects the contents. Next, he lowers the center seat console, which was raised, and inspects the first compartment. He then opens the second compartment, takes out my CDs and inspects the compartment. He returns the center seat console to the upright position. Next, he inspects the contents of the glove compartment and the compartment above it. He is seen pulling out a personal bag from the compartment to inspect it. He then rolls down the window and inspects the door compartment, which Mike the Service Manager previously stole money from. He drops a small flashlight, which was in the compartment and picks it up off the floor. He then inspects the bottom compartment located in the door. 3. The third guy is the computer technician. He connects the laptop to my truck, located under the steering wheel, and begins working on the laptop. At approximately 3:27 into the video, a male and female voice, is heard coming from the laptop. The audio from the laptop plays the following: MALE: "I'm sitting here with Violet. How are you today Violet?" FEMALE: "Pretty good." MALE: "You doing pretty good?" FEMALE: "Yeah" MALE: "So you're gonna do some modeling for us today, huh?" FEMALE: "Yeah" MALE: "Yeah, nice. So I see you're wearing a little see-through top. Not bad, nice. A little skirt." This audio, which is coming from the laptop, is obviously some type of pornographic video due to the language and context in which it was spoken, which is being accessed using the company's laptop. I have been deciding what to do with this video footage. I would hate for it to go to waste; therefore I have decided to make it available to you. This is not the first time my encounters of theft has been reported. I have complained in person and in writing, yet nothing has been done. My next course of action is to make it available to the media outlets in Acadiana. Both the local newspapers and TV stations will receive the same DVD and letter I am providing to you. I have already reported this to Toyota, Inc. and am waiting for the southern region representative to contact me regarding this. Everyone always wonders if the workers dig through personal belongings. I think this DVD not only answers that question, but proves it happens multiple times. Could it be a coincidence that this happened only to me three times? In closing, I hope you and your management staff find some way to address this with your employees. Customer satisfaction is crucial, especially in slow times like these. I know other customers feel the same, as your Better Business Bureau rating is an F, as verified using the bbb.org website. However, I feel my video will speak more than their report could ever do. Soon after Jason sent the letter, the owner fired all three employees and the service manager who had ignored Jason's complaint, personally apologized to Jason, and extended the warranty on Jason's truck. Jason has taken the videos off of YouTube after the dealership resolved his situation, but he said we can post a couple clips he sent us. Here's the repairman snooping through Jason's pill container: YouTube - pills YouTube - freecoins

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[TaekOne]

[hitman619]

What a fat ass

[b00gers]

nice!

[93hondablk]

Damn what a ass.

[95SiR]

damn wtf... scandalous.

sucks that companies/dealerships can get a fucked up rep because of a few employees. the dealership owner did good, but i still feel bad for him. its gonna take awhile to recover from the bad press.

[dom93hatch]

don vito?

[å]

[RB]

What kind of jackoff risks their job to steal 75 cents?

[NOPD]

country louisiana hicks

[MQue]

Originally Posted by RB

What kind of jackoff risks their job to steal 75 cents?

Werd

[JessTD]

honestly not surprised one bit

being in the industry where i deal with repair facilities on a regular basis this is nothing out of the ordinary. lots of poorly supervised techs take customer vehicles on lunch runs, parts runs and whatever else all the time.

it still sucks to see it though

[joebenz]

damn. that sucks. glad those bishes got fired tho

[Line7]

I go through peoples shit all the time at work, Im not a tech but I do park people's cars. You cant imagine the things Ive done to their cars. Im a bit ashamed of it, but trust me, some of them had it coming, and some do deserve it.

[RB]

Originally Posted by Line7

I go through peoples shit all the time at work, Im not a tech but I do park people's cars. You cant imagine the things Ive done to their cars. Im a bit ashamed of it, but trust me, some of them had it coming, and some do deserve it.

How do they deserve it?

[JessTD]

Originally Posted by Line7

I go through peoples shit all the time at work, Im not a tech but I do park people's cars. You cant imagine the things Ive done to their cars. Im a bit ashamed of it, but trust me, some of them had it coming, and some do deserve it.

i worked valet at a resort for 2 years and never did a thing worse than take some of the higher end vehicles on a spirited drive up the back side of the ski hill

never considered rummaging through peoples shit or taking anything or doing anything bad to them.

[å]

I would rummage.. discreetly.. but not take anything....

[b00gers]

this should entertain me. :o

[NOPD]

that is why i hesitate to bring my car into service. I take all my valuables out though. you can never trust anyone.

[Cyclonus]

Originally Posted by Line7

You cant imagine the things Ive done to their cars. Im a bit ashamed of it, but trust me, some of them had it coming, and some do deserve it.

wtf, elaborate.

"some" had it coming/deserved it while the others didn't...?

[JessTD]

Originally Posted by NOPD

that is why i hesitate to bring my car into service. I take all my valuables out though. you can never trust anyone.

i'd dare say its common sense to take valuables out

i always do

[Black2KGSR]

Originally Posted by Line7

I go through peoples shit all the time at work, Im not a tech but I do park people's cars. You cant imagine the things Ive done to their cars. Im a bit ashamed of it, but trust me, some of them had it coming, and some do deserve it.

you can't justify going through peoples' things.

[Nelson]

Originally Posted by Black2KGSR

you can't justify going through peoples' things.

You can if you're a scumbag.

[PacificDude]

Those employees totally got owned by that camera

Originally Posted by Line7

I go through peoples shit all the time at work, Im not a tech but I do park people's cars. You cant imagine the things Ive done to their cars. Im a bit ashamed of it, but trust me, some of them had it coming, and some do deserve it.

You sir lack character, and I wouldn't trust you with a rubber band.

[Line7]

Originally Posted by RB

How do they deserve it?

There are some clients that are real scumbags. Most people who are my clients are regulars. I greet them by their first name and really take care of them well when: There is no parking and lot is full, when its really busy and I cannot give attention to other clients. But I do because they tip well and are very nice.

A scenario:

A guy (regular customer) drives into my packed parking lot with a brand new 335i hardtop, one of the first Ive seen. Asks me repeatedly to keep his car in the parking lot, even after i tell him that its full and apologize. After more demands I agree to take a car out of a spot to put his car in.

After he comes out he hands me a five dollar bill (Keep in mind: high end restaurant, work only on tips)

Asks for change. Already discouraged and kind of busy; I ask him: How much do you want back? (Ignoring any etiquete or professionalism, because hes a cheap f---)

He says: "The right thing to do is give me five singles and I will give you what I think you deserve. That way people will tend to give you a better tip."

To me thats a very degrading comment to make.

Tell me, dickhead or not?

Next time he comes, its raining, again lot is packed. He once again demands a spot ion the lot, I tell him "I will park your car in the street"

He starts bitching and moaning how someone will scratch his car and such.

So what do I do? I agree. Pull his car out of the lot, leave it double parked, runing with his windows open while its raining.

Anyways I got tons of these. Moral of the story, be nice and tip the valet guys ahead. And tip at least $5.

[jaymar88]

Originally Posted by Line7

There are some clients that are real scumbags. Most people who are my clients are regulars. I greet them by their first name and really take care of them well when: There is no parking and lot is full, when its really busy and I cannot give attention to other clients. But I do because they tip well and are very nice.

A scenario:

A guy (regular customer) drives into my packed parking lot with a brand new 335i hardtop, one of the first Ive seen. Asks me repeatedly to keep his car in the parking lot, even after i tell him that its full and apologize. After more demands I agree to take a car out of a spot to put his car in.

After he comes out he hands me a five dollar bill (Keep in mind: high end restaurant, work only on tips)

Asks for change. Already discouraged and kind of busy; I ask him: How much do you want back? (Ignoring any etiquete or professionalism, because hes a cheap f---)

He says: "The right thing to do is give me five singles and I will give you what I think you deserve. That way people will tend to give you a better tip."

To me thats a very degrading comment to make.

Tell me, dickhead or not?

Next time he comes, its raining, again lot is packed. He once again demands a spot ion the lot, I tell him "I will park your car in the street"

He starts bitching and moaning how someone will scratch his car and such.

So what do I do? I agree. Pull his car out of the lot, leave it double parked, runing with his windows open while its raining.

Anyways I got tons of these. Moral of the story, be nice and tip the valet guys ahead. And tip at least $5.

I agree that guy was a dickhead, but you proved yourself to be a bigger dickhead by trying to exercise some "self justice"

You sound like you should be fired at the least.

[RB]

Originally Posted by Line7

There are some clients that are real scumbags. Most people who are my clients are regulars. I greet them by their first name and really take care of them well when: There is no parking and lot is full, when its really busy and I cannot give attention to other clients. But I do because they tip well and are very nice.

A scenario:

A guy (regular customer) drives into my packed parking lot with a brand new 335i hardtop, one of the first Ive seen. Asks me repeatedly to keep his car in the parking lot, even after i tell him that its full and apologize. After more demands I agree to take a car out of a spot to put his car in.

After he comes out he hands me a five dollar bill (Keep in mind: high end restaurant, work only on tips)

Asks for change. Already discouraged and kind of busy; I ask him: How much do you want back? (Ignoring any etiquete or professionalism, because hes a cheap f---)

He says: "The right thing to do is give me five singles and I will give you what I think you deserve. That way people will tend to give you a better tip."

To me thats a very degrading comment to make.

Tell me, dickhead or not?

Next time he comes, its raining, again lot is packed. He once again demands a spot ion the lot, I tell him "I will park your car in the street"

He starts bitching and moaning how someone will scratch his car and such.

So what do I do? I agree. Pull his car out of the lot, leave it double parked, runing with his windows open while its raining.

Anyways I got tons of these. Moral of the story, be nice and tip the valet guys ahead. And tip at least $5.

Well, you'll get yours one day. When you do stupid fun drives in other people's car, you're not only a dick, but you put the company in danger as well.

[NOPD]

shoot, if you go to the club or casino here, you'd have to tip at least 20 bucks to have your car parked in front :o

[2gr84u]

Originally Posted by Line7

There are some clients that are real scumbags. Most people who are my clients are regulars. I greet them by their first name and really take care of them well when: There is no parking and lot is full, when its really busy and I cannot give attention to other clients. But I do because they tip well and are very nice.

A scenario:

A guy (regular customer) drives into my packed parking lot with a brand new 335i hardtop, one of the first Ive seen. Asks me repeatedly to keep his car in the parking lot, even after i tell him that its full and apologize. After more demands I agree to take a car out of a spot to put his car in.

After he comes out he hands me a five dollar bill (Keep in mind: high end restaurant, work only on tips)


Asks for change. Already discouraged and kind of busy; I ask him: How much do you want back? (Ignoring any etiquete or professionalism, because hes a cheap f---)

He says: "The right thing to do is give me five singles and I will give you what I think you deserve. That way people will tend to give you a better tip."

To me thats a very degrading comment to make.

Tell me, dickhead or not?

Next time he comes, its raining, again lot is packed. He once again demands a spot ion the lot, I tell him "I will park your car in the street"

He starts bitching and moaning how someone will scratch his car and such.

So what do I do? I agree. Pull his car out of the lot, leave it double parked, runing with his windows open while its raining.

Anyways I got tons of these. Moral of the story, be nice and tip the valet guys ahead. And tip at least $5.

Wow you have the maturity of child, the fact that you think this is a justified responce to the guys request is really pathetic. You need to grow up before you find out self of the wrong end of a law suit or in the very least jobless.

[JessTD]

Originally Posted by Line7

There are some clients that are real scumbags. Most people who are my clients are regulars. I greet them by their first name and really take care of them well when: There is no parking and lot is full, when its really busy and I cannot give attention to other clients. But I do because they tip well and are very nice.

A scenario:

A guy (regular customer) drives into my packed parking lot with a brand new 335i hardtop, one of the first Ive seen. Asks me repeatedly to keep his car in the parking lot, even after i tell him that its full and apologize. After more demands I agree to take a car out of a spot to put his car in.

After he comes out he hands me a five dollar bill (Keep in mind: high end restaurant, work only on tips)

Asks for change. Already discouraged and kind of busy; I ask him: How much do you want back? (Ignoring any etiquete or professionalism, because hes a cheap f---)

He says: "The right thing to do is give me five singles and I will give you what I think you deserve. That way people will tend to give you a better tip."

To me thats a very degrading comment to make.

Tell me, dickhead or not?

Next time he comes, its raining, again lot is packed. He once again demands a spot ion the lot, I tell him "I will park your car in the street"

He starts bitching and moaning how someone will scratch his car and such.

So what do I do? I agree. Pull his car out of the lot, leave it double parked, runing with his windows open while its raining.

Anyways I got tons of these. Moral of the story, be nice and tip the valet guys ahead. And tip at least $5.

point in case why i rarely trust valets. it doesnt matter if he's a dick or how much he tips you. you still need to perform your job adequately and the shit like that is not cutting it

if the lots full its full, if you happen to "squeeze" him in thats your doing. you could easily just say look its full nothing i can do and leave it at that. but agreeing to take his vehicle find him a spot and then sticking his car in the rain with the windows open ... thats a dick move. and totally uncalled for